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Frequently Asked Questions

  • My private pay rates are $165 per 50 to 55 minute session.

  • I am In network with Aetna, United HealthCare, Optum, and Oscar Insurance. I can provide a superbill for out-of-network billing in cases where I don't directly accept your insurance.

  • I require a 24-hour notice for all cancelled appointments and charge full fee in the event that the appointment is not cancelled within 24  hours advanced notice. In the event that you are an insured client, I charge the rate that I would have been reimbursed from the insurance company for the cost of that visit. 

  • I typically see clients one time each week. With prior agreement, I can see clients two times per week if needed.

  • Texas law requires that requests for mental health records be made in writing. I am also required to retain records for 7 years, or 5 years after a former minor client has turned 18.

    To obtain your records or your child's records, choose one of the following options: 

    1. email sarah@sarahroubieulcsw.com with subject line "records request" 

    2. contact Sarah via the patient portal

    Administrative fees may apply

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Good Faith Estimate Notice

Under the law, health care providers are required to provide clients who do not have insurance or who are not using insurance with an estimate of the expected charges for services. You have the right to receive a “Good Faith Estimate” explaining how much your mental health care will cost.

Before you begin services, you may request a written Good Faith Estimate for the total expected cost of non-emergency services, including psychotherapy sessions and any other related services. If you receive a bill that is at least $400 more than your Good Faith Estimate, you have the right to dispute the bill.

You may request a Good Faith Estimate before scheduling services or at any time during treatment. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.

Two potted succulent plants on a windowsill with a cityscape view in the background.
A white ceramic coffee mug on a white surface with a potted plant and a lit candle in the background.
Close-up of a rosette-shaped succulent plant with pale green, slightly blue leaves with red edges, growing in sandy soil.

Business Violation Concerns

If you believe you have been a victim of fraudulent, deceptive, or unlawful business practices, you may file a consumer complaint with the Texas Attorney General’s Office.

Filing a complaint helps protect your rights and may help prevent others from experiencing similar issues.

To learn more or submit a complaint, please visit:
https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/

License Violation Concerns

If you have questions about a provider’s license, or would like to file a complaint with the licensing board, you may contact The Texas Behavioral Health Executive Councilldirectly.

Texas Behavioral Health Executive Council (BHEC)
Phone: (512) 305-7700
Website: https://bhec.texas.gov
Email: bhec@bhec.texas.gov

Got More Questions?

If you don’t see your question here, please reach out. I’m happy to answer any questions you may have.

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A windowsill with a potted plant next to a bookshelf filled with books in a room with dim lighting.
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Potted plant on a stack of three books on a white surface with a beige background.
A white ceramic vase with dried beige and brown ornamental grass on a granite surface near a window.
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A close-up of a potted plant with dark green, glossy leaves.